At Al-Qaf, we take great care in creating each piece. We hope you love your order, but if something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of you receiving your order.

To be eligible for a return:

• The item must be unworn, unwashed, and in original condition
  
• All tags must still be attached
  
• The item must be returned in its original packaging
  

If these conditions are not met, we may be unable to issue a refund.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed back to your original payment method within 5–10 working days.

Original shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges.
If you would like a different size or style, please return your item for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

We recommend using a tracked service, as we cannot be responsible for lost return parcels.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at: info@alqaf.co.uk

Include your order number and clear photos, and we will resolve the issue promptly.

Contact Us

If you have any questions about returns or refunds, please contact: info@alqaf.co.uk